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Technical Support Policies
Technical Support Policies and Information
Technology is no panacea. Hardware breaks down and software incompatibilities exist. Since online courses rely primarily on the use of hardware and software, there may be times that you experience technical problems which will interfere with your ability to complete online course assignments. Carteret Community College does not have the resources to help with technical problems that occur on YOUR end. However, we will work diligently in resolving any problems that may arise on our end.
TopWhen to Contact Your Instructor
Please notify your instructor immediately if you are having problems accessing course materials over the Internet. These problems include but are not limited to returned E-mail messages or the inability to open files.DO NOT put off contacting your
instructor if you are having problems! If you don’t "show
up" for any length of time, you may be dropped from the course.
Please remember that your instructor is NOT responsible for:
(Unless, of course, you are taking a course specificalyl designed to teach you these skills)
- Teaching you how to send attachments.
- Teaching you how to conduct web searches.
- Teaching you word processing commands.
- Teaching you how to download.
- Teaching you how to set up your hardware and software.
- Teaching you how to configure your E-mail.
Be sure you have the necessary technical knowledge, equipment, and software to succeed in an online course.
TopWhen to Contact Our Technical Staff
- Before contacting the Help Desk, please read through the FAQs. The FAQs may provide you with a solution to your problem.
- Please understand that Carteret Community College does not have the resources to help with technical problems that occur on YOUR end.
- Please provide as much information about the problem as possible
- If you are having a problem and an error message displays on your screen, include the error message in your E-mail to the help desk. This information is vital to the support group.
- Fill out the Help Desk Request Form.
Things Our Technicians Are NOT Responsible For
-
Modem problems
- Hardware problems
- Local software problems
- Problems with your Internet Service Provider
- Setting up your E-mail account on your home computer
- Problems downloading software
Please contact your Internet Service Provider for assistance with the above problems. Their technical support can walk you through installation and configuration of software. Locate their technical support phone number on your billing statement or their homepage.
TopBlackboard Student Manual
Click on the link below for comprehensive guides to using Blackboard
6.1. Includes feature descriptions, illustrations, and step-by-step instructions
for Students.
Blackboard
Instructor Manual
Click on the link below for comprehensive guides to using Blackboard 6.1. Includes feature descriptions, illustrations, and step-by-step instructions for Instructors.
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