Student Complaint Assistance

Complaint Process

Institutions must obtain approval from states for local and distance postsecondary educational activities relevant to the delivery of educational programs. Activities include online learning, non-classroom experiences, faculty members who live outside of North Carolina, proctoring, professional licensure and marketing.

CCC is dedicated to resolving student complaint in a timely, fair, and amicable manner.  Online learning students attending CCC who would like to resolve a Grade Related or  Non-Grade Related Complaint should follow the Student Complaint process.

If you wish to file a complaint with the association that governs CCCs accreditation, please see the following
link: SACS Complaint Policy and Form

State Authorization

The State Authorization Federal Regulation Chapter 34, ß 600.9(c)
If an institution is offering postsecondary education through distance or correspondence education to students in a State in which it is not physically located or in which it is otherwise subject to State jurisdiction as determined by the State, the institution must meet any State requirements for it to be legally offering distance or correspondence education in that State. An institution must be able to document to the Secretary the State’s approval upon request.

Carteret Community College is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award associates degree. Students not residing in North Carolina and enrolled in a North Carolina institution that operates under SARA North Carolina may submit complaints to the North Carolina State Education Assistance Authority, only after completing the complaint process established by the institution attended by the student.

A student may file a complaint with the regional accreditor, Portal Entity, and/or state if they are not satisfied with the results of the institution’s complaint process.

SARA North Carolina Student Complaint Process

SARA North Carolina Student Complaint Form

Complaint Process – State of North Carolina